Authorized DJI Enterprise Dealer

Hotline: 1900 xxxx sales@aeronaut.vn

Support Center

Professional DJI Support for Your Operations

Choosing the right drone is only the beginning. Professional drone operations require reliable product guidance, configuration assistance, operational knowledge, and ongoing technical support. Our support team is committed to helping customers get the most value from their DJI Enterprise solutions throughout the product lifecycle.

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Warranty & Order Lookup

Check warranty status, order history, and repair requests from your account.

Go to My Account

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Direct Technical Support

Call our hotline to reach a technician while you're in the field, mid-mission.

1900 xxxx

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Email a Request

Describe your issue or warranty request — our team replies within 24 business hours.

Send an Email

Product Support

Not sure which DJI platform is right for your application?

Our team can help you evaluate different solutions and identify the one that best matches your operational objectives — before and after purchase.

Mission requirements
Required flight performance
Camera and sensor capabilities
Payload requirements
Mapping and surveying needs
Inspection requirements
Operating environment
Automation requirements
Project scale and frequency

Product Support Coverage

DJI Enterprise product support

Dock

DJI Dock 3

Support for automated drone operations, system configuration, operational workflows, and deployment considerations.

Inspection & Response

DJI Matrice 4D / 4TD

Guidance for professional inspection, public safety, emergency response, and advanced aerial operations.

Mapping

DJI Matrice 4E

Support for mapping, surveying, photogrammetry, inspection, and aerial data acquisition workflows.

Imaging & Security

DJI Matrice 4T

Guidance for inspection, public safety, infrastructure monitoring, security, and situational-awareness applications.

Enterprise Flagship

DJI Matrice 400

Support for advanced enterprise missions, payload configurations, complex inspection operations, and high-performance aerial workflows.

Hardware operation
Flight preparation
Camera and sensor functions
Software configuration
Connectivity
Data collection workflows
System errors
Operational procedures

Technical Support

Clear, practical help when questions come up

When technical questions arise, our support team can assist with troubleshooting and product-related issues — so your team can return to work as efficiently as possible.

Installation & Configuration

A reliable foundation before you start operating

For applicable DJI Enterprise solutions, we can provide guidance on initial setup and configuration so your team can establish a reliable foundation before beginning professional operations.

Product configuration
System setup
Remote controller configuration
Flight preparation
Sensor and payload configuration
Software and application setup
Operational workflow guidance

Basic operational procedures
Mission preparation
Flight planning
Data acquisition
Inspection workflows
Mapping workflows
Equipment handling
Operational best practices

Training & Guidance

Professional equipment requires professional knowledge

We can help users understand the key operational functions of their DJI Enterprise equipment and develop workflows suitable for their specific applications. The goal is simple: help your team operate with greater confidence, consistency, and efficiency.

After-Sales Support

Our relationship doesn't end after the purchase

We aim to provide continued support throughout the product lifecycle, helping customers address operational questions and make the most of their DJI Enterprise investment.

From product selection to deployment and ongoing operation, we are here to support your team.

FAQ

Frequently asked questions

Quick answers to what customers ask us most. Still have a question? Reach out — our team is happy to help.

Which DJI platform is right for my project?

It depends on your mission: mapping and surveying favor the Matrice 4E, thermal inspection and public safety favor the Matrice 4T, automated round-the-clock operations favor Dock 3 with the Matrice 4D/4TD, and heavy-lift or long-endurance missions favor the Matrice 400. Contact our team and we'll help you match the platform to your requirements.

Do your products come with genuine DJI warranty?

Yes. As an authorized DJI Enterprise dealer, every platform we supply ships with genuine DJI warranty coverage, and our team handles warranty claims and repair requests on your behalf.

Can you help set up and configure the Dock 3 system?

Yes. For applicable solutions we provide installation and configuration guidance — from dock placement and network setup to flight route programming and FlightHub 2 integration — so your team starts from a reliable foundation.

Do you offer operator training after purchase?

Yes. We provide training and operational guidance covering flight preparation, data acquisition, inspection and mapping workflows, and general best practices, tailored to how your team will actually use the equipment.

What if I need help outside business hours or while in the field?

Our support hotline is available for direct technical support while you're mid-mission. For non-urgent requests, email us and our team will respond within 24 business hours.

Do you support fleets that combine multiple DJI platforms?

Yes. Many of our customers operate a mixed fleet — for example Matrice 4E for mapping alongside Dock 3 for automated inspection. We help plan, configure, and support multi-platform deployments as a single, coordinated operation.

Contact Our Support Team

Need Help Choosing or Using a DJI Enterprise Solution?

Whether you are planning a new drone project, evaluating DJI Enterprise equipment, or need assistance with an existing system, our team is ready to help. Tell us about your project and operational requirements — our specialists will help you identify the right DJI solution for your needs.

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